Refund policy

🔁 Returns & Exchanges

2. Delivery Policy

Coverage:
We deliver UAE / KSA

Delivery Time:

  • 1–2 business days within UAE

Tracking:
A tracking ID will be sent to you via Email/WhatsApp/SMS once your order is dispatched.

Packaging:
We do not offer general returns or exchanges. Replacements are only available for defective, damaged, or incorrect items that meet our warranty and return policy requirements.
Please inspect your parcel on arrival and report any issues within 24 hours.

3. Refund Policy

Eligibility:
Replacement conditions:

  • The product must be in original condition

  • All original accessories and packaging must be included

  • The issue must be a manufacturing defect

  • Customer will pay a 20 AED delivery charge for the replacement

Refunds are only issued for missing, damaged, or incorrect items reported within 24 hours of delivery.

How to Request:
Email us at muhammadjameel2209@gmail.com with: 

  • Your order number

  • Photos of the issue

  • A short description

Processing Time:
Once verified, refunds are processed within 1–3 business days via the original payment method.

Refunds are NOT applicable for:

  • Change of mind

  • Delays caused by courier services

  • Opened or partially consumed perishable items

4. Exchange Policy

Due to the perishable nature of our products, we do not offer general exchanges.

However, if you receive an incorrect or damaged item, we will replace it at no extra cost.

Eligibility for Replacement:

  • Issue reported within 24 hours

  • Items must be unopened and in original packaging

How to Request:
Email muhammadjameel2209@gmail.com with your order number, photos, and details of the issue.
Once approved, your replacement will be shipped within 1–3 business days.

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Customers are responsible for postage fees on exchanges.
If you received an incorrect product, send us a photo, and we will cover the return postage.